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Our customers describe, in their own words, the products and service they've received at AVI.
"In a time where people are quick to respond when things don't go right, I want send you an email for the exact opposite reason. I want to tell you the guys who installed my new windows were GREAT. Ken and Sean did an awesome job. They kept the work area clean. They put tarps on my floors due to the rain. There wasn't any water or mud anywhere in my house. The exterior of my house looks great. There wasn't any mess anywhere. They cleaned as they went. Because of my arthritis, I wasn't able to take down my blinds. If you remember, I told you of my concern before I purchased the windows. Ken and Sean took great care when removing the blinds and re-installing them. For me, that was going above and beyond the call of their job. Their work ethics is a wonderful reflection on your company. Though I told them how much I appreciated their work, I wanted you to know as well. ."
--Respectfully, Carol M.
"I know you've probably already gotten the word, but I'm just reporting that the window job was completed this evening. Jean and I don't know how to more strongly express how pleased we are at this point. The windows all look great and we want to highly commend the entire crew that did the installation. The men were all professional, courteous and highly skilled in their trade. We were somewhat concerned before the job began, imagining that the disruption would be painful. It was nothing like we expected; the crew all worked well in fulfilling our wishes and were not intrusive the least bit, frankly, we had quite a good time with them all over the entire week. We only hope that we were able to make their job more pleasant also. I was able to take a few days off work and they accommodated me extremely well, allowing me to easily change over my alarm wiring. As I told you earlier, this was a great concern to me and it turned out to be a non-player.
"So thank you very much for helping make this conversion go so well. Please extend our sincere thanks to the crew for a job extremely well done; and please pass that on to those managers in the company that need to be aware of their extraordinary performance. AVI is certainly fortunate to have such a skilled crew installing their windows.
"We were discussing the future and trying to decide when to finish off the remaining windows on the third floor. We would like to do it in the Spring after the pollen has settled and it is a bit warmer for the guys. We would also like to put in our request to have the same crew do that installation for us. We don't have their last names but I know you have the list of who all came out. Please maintain that list in our file so that you know who to send out in the Spring. We would really appreciate it if you could make that happen. We can discuss the schedule for a measuring session at a later date.
"We also have the completion check for you. Please let us know when you can stop by to see the finished product, receive the completion payment and discuss the flying we have on tap, and to start looking at a schedule for that."
--Sincerely, J & E C
"As the primary 'whiner' during the planning phase, I just wanted to sincerely thank you and the installation crew for a wonderful experience. We are in love with these new gorgeous windows and doors and already thinking of three more windows we would like to replace in the near term. Thanks so much and we would be pleased to be a reference for AVI if you would like to use us. Best regards." --P. M.
"Just wanted to let you know what good job [AVI] did on our home window install. The windows came in a timely manner after we ordered and the install job was done with great professionalism. I am glad you talked me into the Marvin line as they look great and more importantly the install job was excellent. With this type of service, I expect your firm will do well and I look forward to referring your firm to my network in Big Canoe." --D. N.
"P. S. We have not had one of those "Wake up the Bears" Rains up here yet, but I trust all will be well on the install and our Marvins will provide years of energy efficient enjoyment."
"I just wanted to send a quick note of thanks to you both for the handling of our windows/doors orders. Everything you did along the way in the process from when we first started has been handled in a timely and professional way! As you know, it culminated in the delivery of our entire order this morning by Chris. He was great and very efficient. I appreciate that you guys expedited delivery for us prior to the long Labor Day weekend and the fact that the orders came in by the originally promised date. I didn’t take a thorough look at the product yet as it was, of course, all wrapped securely, but it all looked great from what I could tell. Anyway, thanks again, I’ll definitely recommend AVI to any of my friends who have future needs in this area." --M. D.
"On Friday 10/15 [AVI] installed the Marvin windows at our home. We are very pleased with the initial quality of the windows and very pleased with the installers. The installers arrived on-time, introduced themselves and worked steadily throughout the day. They encountered 2 issues (one window casing not square to the new window and one window appx 5/16" taller than the casing opening). As soon as they encountered these issues they brought them to my attention and they provided suggested solutions. We discussed several solutions and they implemented the solution I chose. The solutions worked well and I am well satisfied. They caulked all the windows inside and out and cleaned the work areas very well. They conducted themselves in a very professional manner. It is rare to receive the level of customer service that AVI provided and I want to recognize their efforts. They are a valuable asset for AVI & Marvin." --L. S.
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